Job Description
As an Account Manager / Inside Sales Representative, you will play a key role in managing and growing existing customer relationships while handling inbound sales inquiries. This position focuses primarily on house accounts and repeat customers, providing exceptional customer service, accurate quoting, and proactive account growth.
While most communication will occur by phone and email, you will also support occasional outside prospecting efforts to identify new opportunities and expand our client base. Your goal will be to increase sales within assigned accounts, strengthen long-term partnerships, and contribute to the company’s overall revenue growth.
Job Duties
- Serve as the primary point of contact for assigned house accounts and inbound sales leads.
- Develop a deep understanding of customer needs and provide tailored solutions for material handling systems, carts, and racks.
- Prepare and send detailed quotes, proposals, and order confirmations.
- Follow up on quotes, ensure prompt communication, and close sales effectively.
- Proactively identify opportunities to grow revenue within existing accounts through new products, redesigns, or expansion projects.
- Maintain accurate CRM records, including quotes, opportunities, and customer communications.
- Collaborate closely with engineering, production, and purchasing teams to ensure smooth project execution.
- Assist with occasional outside prospecting to develop new accounts or reactivate dormant customers.
- Provide exceptional customer service by responding promptly to questions, concerns, and technical inquiries.
- Stay informed about company products, fabrication capabilities, and industry trends.
- Support marketing and sales initiatives by participating in trade shows, events, and promotional efforts as needed.
Requirements
- Strong ability to understand and communicate mechanical concepts and custom fabrication solutions.
- Proven success in account management or inside sales, preferably in manufacturing, fabrication, or material handling equipment.
- Excellent organizational, follow-up, and communication skills.
- Strong mechanical aptitude and the ability to interpret drawings, layouts, or technical descriptions.
- Proactive and results-driven with a strong customer-service orientation.
- Comfortable working independently and as part of a collaborative team.
- Familiarity with CRM systems, quoting tools, and Microsoft Office.
- Willingness to make occasional customer site visits or attend trade shows as needed.
